EPT Guide app
Help & Support
We usually reply within a few hours, 7 days a week.
Frequently asked questions
How do I get an account?
Accounts are created by the Excursion Point office for our guides. Contact the office with your name and phone number.
I forgot my passcode, or the app says my account is blocked.
Contact the office - they can reset your passcode. After 5 wrong attempts sign-in is paused for 15 minutes.
I don't see my pickups.
Pickups appear once the office releases them; you get a notification when that happens. Pull down on the screen to refresh. If they are still missing, contact the office.
Live location is not working.
Allow location for EPT Guide in your phone's Settings ("While Using the App" on iPhone, "Allow" on Android) and keep location turned on. Tap Start on the shift. On Android, don't swipe away the "sharing location" notification and turn off battery saving for the app if sharing stops.
I don't get pickup notifications.
Allow notifications for EPT Guide in your phone's Settings, and make sure Do Not Disturb / Focus is off.
A photo or video won't upload.
Use a stable Wi-Fi or mobile data connection and keep the app open until the upload finishes. Videos can be up to 1 GB.
Android: Google Play says the app can't be installed or updated.
If you installed EPT Guide from a file sent by the office, uninstall it once, then install it from Google Play and sign in again.
Your account and data
See the Privacy Policy for what the app collects, and Delete your account and data to close your account.
Office
Excursion Point Tourism LLC
Office #28, Ground Floor, Al Kifaf Oasis Building
Al Karama, P.O. Box 113109
Dubai, United Arab Emirates
Tel: +971 4 370 7077
WhatsApp: +971 50 566 2037
Email: [email protected]