What is the currency of UAE?
The local currency of UAE is AED
(Arab Emirates Dirhams) that is also simply referred to as Dhs (Dirhams).
Where could I exchange foreign currency?
With a number of money exchange counters dotted across the malls,
shopping centers and banks. It is not at all a tedious task to exchange
currency in Dubai. Moreover, most banks and ATMs accept credit cards.
How about the weather condition in Dubai?
Due its location in Arabian Desert, Dubai is usually characterized by
hot, humid climate for most part of the year. During summer months, the
temperature can go up to 40 to 45 degree Celsius. Alternatively, the winter
that runs from November to April is pleasant, refreshing, and salubrious as
temperature drops down to 25 degree Celsius or even less, especially in
December – January months.
Is it allowable to consume alcohol in Dubai?
Dubai’s law strictly forbids the intake of alcohol in public spaces and
while driving. However, alcohol consumption is permitted in bars attached to
hotels, clubs, restaurants, and private functions.
What is Dubai’s time zone?
The time zone of Dubai is GMT/UTC +4 hours.
Which are the major mobile phone providers in Dubai?
Du and Etisalat are the major telecommunication service provides in the
to get around in Dubai?
Public transport means, managed by the RTA (Roads & Transport
Authority), is perhaps the best way to move around in Dubai. These include
public buses with inter-emirate services, taxis, and metro rail network
comprising red and green lines.
What are the available modes of payment?
- You can pay by cash or card at our office
- You may deposit the cash direct to our bank account or do online transfer to
our bank account.
- You may also send the payment to us through any money exchange.
Is my card detail secure?
Since we utilize secure servers powered by sophisticated technology to
encrypt your data, you can be assured
of a safe financial transaction.
Does Excursion Point incur additional charge for
making payment by credit card?
To cover the hefty bank charges
that we expend to process your payment via credit card, Excursion Point charges
a nominal surcharge.
Is it possible to make payment through bank
Yes. But you should bear all bank charges when you choose to make
payment through this method. Also, you will have to inform us in advance that
you wish to choose this payment method.
What is your cancellation policy?
Please refer to detailed payment policies for each service in the
section of Payment Terms.
Am I entitled for refund if my tour gets cancelled
as a result of force majeure?
If a trip is cancelled, missed or delayed due to force majeure or
circumstances beyond our control, refund will be done at Excursion Point sole
discretion. We will try to arrange available similar alternative of original
trip value. However, it depends on its availability.
Can I get a refund on unused or partially unused
Excursion Point will not provide any refund in part or full for unused
or partly unused services.
What are the procedures to cancel a reservation and
request a refund?
Excursion Point requires the
notification of your tour cancellation, regardless of its cause, to be in
writing. An email would be enough. Make sure that you forward it prior to your
tour date. But cancellation requests will be processed only during our office
timing. Once we receive your cancellation request, we’ll inform you through
e-mail, fax or telephone regarding the confirmation of the cancellation, along
with the fee you need to pay.
How long will it take for the processing of refunds?
It normally takes up to three to four weeks for the processing of your refunds,
depending on the service purchased.
Do you provide money back guarantee?
Based on the type of services purchased, we provide money back
guarantee. But this is subject to terms and conditions.
Will I get refund if I get late for pick up and the
No. In case of delay the driver will inform and then move on. In this
case you will be charged no show charges and will not receive any refund.
Do I need to
obtain a visa to enter Dubai as well as UAE?
Visa is mandatory for all non-UAE citizens to travel to UAE.
Nevertheless, this is not applicable for citizens of the GCC nations, such as
Saudi Arabia, Bahrain, Qatar, Kuwait, and Oman.
My kid is 2 years old. Does he also require a visa to enter
Yes, all infants and kids travelling with their parents will
require a visa to enter the country.
What countries are eligible for visa on arrival in Dubai?
No prior arrangement for visa is required for nationals
visiting to Dubai from certain European, North American, and Far East
countries. These include Australia, Austria, Belgium, France, France, Germany,
Iceland, Hong Kong, Singapore, Japan, Malaysia, Portugal, UK, and USA, among
others. Since the list of visa-waiver countries is subject to change, be sure
to inquire with your local embassy or airlines service provider to update
yourself on the latest visa policies, before your visit to Dubai.
What are the different types of visas that I can apply for?
Different visa types are: 14 Days Visa, 30 Days Visa and 90
What are the documents required to apply for visa?
For your electronic visa, you’ll have to submit passport-size
colour photo, along with a scanned copy of your passport with minimum six
months validity at the time of travel.
Before how many days of my intended visit to Dubai, I must apply for
Though it will take only 4 to 6 working days for the
processing of your visa, it is recommended to apply for visa in advance before
booking an Airline Tickets. This will help for on-time processing of visa while
assuring you of a hassle-free travel to UAE.
Can I book my ticket before applying for visa?
Yes, you can book
your tickets to Dubai before applying or processing of visa, However it is recommended to apply for
visa in advance before booking an Airline Tickets. This will help for on-time
processing of visa while assuring you of a hassle-free travel to UAE.
How many days will it take for issuing a visa?
It will take about 4-6 working days.
Is visa fee refunded in case my application is
No, The visa fee is not refunded as the UAE immigration
authority do not recompense for the rejected visa applications.
Can I reapply for visa?
Yes, you can apply for visa again, provided you carefully
meet qualifying norms.
What is the mode of receiving visa?
Once your visa is processed, it will be sent to your
What are the consequences of extended stay without the renewal of visa in
Besides facing legal actions and payment of hefty overstay penalty, you may not
be able to apply for UAE visa in future.
Safari for all?
Desert safari is one of the not to miss activities
in Dubai. That said, it is advisable to consult a registered medical
practitioner before opting for this pursuit, especially if you are pregnant or
one with health issues such as stroke or cardiovascular ailment.
Is there any age limit for desert safari?
Regardless of age, desert safari can be enjoyed by all.
However infants are strictly not advised for the Safari ride?
What is the capacity of your desert camp?
Our desert camp with spacious Majlis and Bedouin
style seating can accommodate up to 1,000 guests.
Should I take any special precaution for enjoying dune bashing?
It is recommended to avoid eating heavy meal at
least two hours before the desert safari, as it may sometimes result in
vomiting and sickness during dune bashing.
Do I have a choice of both vegetarian and
We serve international cuisine with a choice of
both vegetarian and non-vegetarian delicacies?
Is there any clothing etiquette that I have to follow
for desert safari?
It will be good to wear loose cotton clothes during your desert
safari trip, as it enables you to comfortably indulge in desert related
activities. Likewise, carry your sunglasses and put on sandals instead of
What type of boat is it?
It’s a traditional Arabic
What is the capacity of your
The Dhow Cruise can
accommodate up to 120 people.
I am vegetarian, is there veg
food also available in Dhow Cruise Dubai?
Yes, dhow cruise Dubai provides the buffet has both vegetarian and
What are the days of
operation for the Dhow Dinner Cruise?
We offer Dhow Dinner Cruise daily including pubic
What is the weather like on
the Dhow Cruise?
It is pleasant on the Cruise. In case you
would like to be seated on the upper deck, you may carry a jacket since it might get cold
during the winters.
Can I book your Dhow Cruise
for Corporate Events / Private Parties?
Yes definitely. In case you
would like to do a booking for an Corporate Event / Private Party, you can get in touch with us at any point of
time on +971-56-9577707